United Utilities future proofs SAP Mobile Asset Management

SUMMARY

About the company

United Utilities is the United Kingdom’s largest listed water and wastewater company. United Utilities Group manages the regulated water and waste water network in North West England, which includes Cumbria, Cheshire, Greater Manchester, Lancashire and Merseyside have a combined population of nearly 7 million people. United Utilities’ headquarters are in Warrington and the company has 5,300 direct employees. Its shares are listed on the London Stock Exchange and the FTSE 100 Index and its annual turnover was £1.7Bn in 2017. It’s stated strategy is to be the leading customer service provider in the North West of England.

Challenges

Solution

Results

Watch How United Utilities Future Proofs Their SAP Mobile Asset Management Strategy.

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United Utilities chose Neptune Software to deliver a mobile and desktop Work Management cockpit app with the same capability as other SAP-driven applications, incorporating the same look, feel and usability, but at a fraction of the usual cost. This new cockpit allowed them to future-proof their mobile asset management processes.

Following a successful launch, the app’s simple user experience was quickly adopted by users, and it's now the go-to solution used by 2,000 field-based engineers, alongside SAP and Click Scheduling software systems. It also won the SAP Quality Award for Innovation in 2017.

And because Neptune DXP makes innovation easy for developers to solve business problems, it’s being used as a platform for the future maintenance and development of SAP-enabled mobile applications.

Key Takeaways:

Enabled a more effective introduction and uptake through a simplified user experience
Easily solving business problems and enabling innovation
Delivery of an ongoing platform for the future maintenance and development of SAP-enabled mobile applications

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